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Awaiting Order Arrival

How long does delivery take?

Most orders are delivered within 1-3 working days anywhere in Kenya.

Do you deliver outside Kenya?

No, at the moment, we only deliver within Kenya

How can I track my order?

You can track your order directly on our website using your order number. You'll also get updates via WhatsApp or SMS after shipping.

What if my order is delayed?

 If it’s been over 3 working days, please reach out to us on WhatsApp: +254 722 300 252 for a real-time update.

Ordering & Payment

How do I place an order?

Add products to your cart, proceed to checkout, and follow the steps to complete your order. It's mobile-friendly and quick.

What payment methods are accepted?

We accept:

  • M-Pesa Till Number (provided at checkout)

  • Visa & Mastercard

Is online payment secure?

Yes, all transactions are processed through secure, encrypted gateways. Your information is safe.

Can I pay on delivery?

Not yet — we require prepayment via M-Pesa or card to ensure fast and verified deliveries.

After-Sales Support

How do I get help with an order I’ve already received?

Just message us on WhatsApp at +254 722 300 252 — we’re happy to assist with anything post-purchase.

I received the wrong product — what now?

Send us a photo of the item via WhatsApp within 48 hours, and we’ll handle a quick exchange or refund.

Can I ask questions about product use or care?

Absolutely! Reach out via WhatsApp for any support, even after your item has been delivered.

Do you offer warranties or guarantees?

For select products, yes. If a warranty applies, it will be clearly stated on the product page.

Refunds & Returns

What’s your return policy?

Returns are accepted on select items in original, unused condition within 3 days of delivery. Please confirm with us first.

How do I request a refund?

Message us on WhatsApp with your order number and reason. We’ll guide you through the return or refund process.

How long does it take to receive a refund?

Once approved, refunds are processed within 3–5 working days via the original payment method (M-Pesa or card).

Will I be charged for returns?

Return costs may apply depending on the situation, but we’ll be clear about any charges before you proceed.