Privacy Policy – Umoja Marketplace Africa

Effective Date: September 2025

Umoja Marketplace Africa (“Umoja,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, make purchases, or interact with us.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide you with safe, reliable, and convenient shopping services:

  • Personal Information: Name, phone number, email address, and delivery address.

  • Payment Information: Details related to M-Pesa transactions, card payments, or other payment methods you use. (We do not store card details directly — payments are processed securely by third-party providers.)

  • Order Information: Products purchased, order history, and delivery details.

  • Communication Records: Messages or calls made via WhatsApp, email, or our website.

  • Technical Data: IP address, browser type, device details, and cookies to help improve your browsing experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Verify payments and provide receipts.

  • Respond to your inquiries and provide customer support.

  • Improve our website, services, and product offerings.

  • Send you updates, promotions, or offers (only if you have opted in).

  • Ensure safety, prevent fraud, and comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share information only in the following cases:

  • With Service Providers: For delivery, payment processing, or IT support.

  • For Legal Reasons: If required by law, regulation, or to protect our rights and customers.

  • With Your Consent: If you request or authorize us to share your details.

4. Data Security

We take appropriate measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Payments are processed securely, and sensitive data is encrypted where applicable.

5. Your Rights

As a user in Kenya, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to your information.

  • Request deletion of your data where applicable.

  • Opt out of receiving marketing messages at any time.

6. Cookies and Tracking

Our website uses cookies to improve your browsing experience and analyze site usage. You can adjust your browser settings to decline cookies, but some features may not function properly without them.

7. Data Retention

We retain personal information only for as long as necessary to fulfill your orders, comply with legal obligations, or resolve disputes.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Umoja Marketplace Africa
WhatsApp: +254 722 300 252
Email: support@umojamarket.africa
Website: www.umojamarket.africa